BMC Remedy ITSM Suite is a single step solution for IT Service Management with different modules. BMC Remedy ITSM comes with Incident & Problem Management Modules called as Service Desk. There are other Modules such as Change, Service Request and Knowledge Management which can be installed & configured on top of ITSM. Companies looking for an innovative IT service management tool designed for mobile devices do not need to look further than BMC Remedy 9.
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